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    Your broadband bill is a complete rip off. Here's why....

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    papa_umau
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    Your broadband bill is a complete rip off. Here's why....

    Post by papa_umau on Wed 28 Nov 2018, 10:52 am

    Service providers in five sectors are ripping off loyal but disengaged customers. But in some sectors, change is afoot.

    Loyalty is a good thing, right? Wrong.

    Consumers loyal to brands are quite likely to be ripped off, says the UK’s Citizens Advice Bureau (CAB) - and it’s especially true for people who stay with their home insurer for years, fail to swap their mobile phone or broadband provider, or stay with one bank for life.

    That’s the ‘loyalty penalty’ for you – the difference between what new and loyal consumers pay for the same service. The total cost to UK consumers: as much as £4 billion a year.

    The CAB first started investigating the issue back in 2002, and raised its first so-called ‘super-complaint’ with regulators.

    This resulted in some new laws, and ultimately triggered consumer payouts of more than £32bn for issues like mis-sold payment protection insurance (PPI). The fundamental problem, though, hasn’t gone away.

    Overcharging has sadly become essential to the business model of many basic services,” says Ewan McGaughey, an economics professor at King’s College London.


    Read more on this article from Wired.co.uk HERE




    While many of us that use broadband have been considering moving to another air-time provider for some time, I think that this article from Wired and the CAB might encourage us to actually DO IT.


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    zathrus
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    Re: Your broadband bill is a complete rip off. Here's why....

    Post by zathrus on Thu 29 Nov 2018, 11:17 am

    Thanks for that information Paps, I will seriously think about my broadband provider now.
    papa_umau
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    Re: Your broadband bill is a complete rip off. Here's why....

    Post by papa_umau on Fri 30 Nov 2018, 12:14 pm

    The main reason I do not change my broadband provider is the fact that I would need to change my e-mail account address too.

    TalkTalk are not perfect, but they are as good as the rest.


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    Angie baby
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    Re: Your broadband bill is a complete rip off. Here's why....

    Post by Angie baby on Sat 01 Dec 2018, 11:27 am

    I am sorry, but I do not have a good opinion about TalkTalk as I dumped them for BT just a few months back.

    Mind you, thinking about it, they are all a bit of a muchness.
    papa_umau
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    Re: Your broadband bill is a complete rip off. Here's why....

    Post by papa_umau on Sun 02 Dec 2018, 12:03 pm

    As I said; TalkTalk are certainly not perfect, but I would rather I had a dependable service than another one that might be dodgy.


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    Hell's Granny
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    Re: Your broadband bill is a complete rip off. Here's why....

    Post by Hell's Granny on Fri 28 Dec 2018, 1:55 pm

    I can't wait to get away from Talk Talk. Here in Southern England it is a totally naff company. Still; On the move again soon, will be looking for an alternative.
    papa_umau
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    Re: Your broadband bill is a complete rip off. Here's why....

    Post by papa_umau on Sat 29 Dec 2018, 11:53 am

    That is the best time to weigh up the pros and cons of the broadband and telephone services - when you are moving.

    Best of luck to you in that as they all hammer us with marketing ploys.


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    Re: Your broadband bill is a complete rip off. Here's why....

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