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    Angry Hull customers rant about KCOM.

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    papa_umau
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    Angry Hull customers rant about KCOM.

    Post by papa_umau on Mon 29 Oct 2018, 11:17 am

    The company has hit back after it came under scrutiny on the consumer rights programme.

    KCOM customers have appeared on a BBC One consumer rights show to complain about the internet provider’s slow broadband speeds and its alleged “monopoly” over Hull.

    Veteran BBC presenter Angela Rippon visited the city to speak to KCOM users in Hull city centre about their thoughts on the company – and KCOM did not exactly get rave reviews.

    While interviewing Hull people in Queen Victoria Square, one man said: “I think it could be better in the sense that I would like to not have them.”

    And other people’s opinions only got worse.

    Another customer said: “I don’t think it’s any good.

    It’s really slow,” whereas another criticised KCOM for having “too much monopoly over the city” - an issue KCOM contest as other service providers are welcome to invest in the city.

    For those readers that do not live in or know about Hull and wonder what KCOM is HERE is the answer.




    It certainly does appear that this company does have a monopoly on the communication services in and around Hull, and I have never agreed that it is right for private monopolies to hold the customers in one area to ransom.


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    Hell's Granny
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    Re: Angry Hull customers rant about KCOM.

    Post by Hell's Granny on Tue 30 Oct 2018, 1:24 pm

    Hull is the only city in Britain which doesn't have BT as it's primary Telecomms company. Hull has always been independent of the rest of the UK as far as telephones are concerned.

    Even the phone boxes are painted white.
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    Re: Angry Hull customers rant about KCOM.

    Post by papa_umau on Wed 31 Oct 2018, 10:48 am

    That's interesting. I wonder how KCOM managed to get a monopoly in Hull.


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    Re: Angry Hull customers rant about KCOM.

    Post by zathrus on Thu 01 Nov 2018, 11:39 am

    But, what's to stop the people in Hull from transferring to any of the other broadband and telephone providers.

    The laws don't allow companies from running monopolies.

    And if the Monopolies Commission is now shut down what is the new body The Competition and Markets Authority doing about this plague ?
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    Re: Angry Hull customers rant about KCOM.

    Post by Hell's Granny on Thu 01 Nov 2018, 1:42 pm

    Dunno, Zath, but Hull has always been independent. Its probably an offshoot of Hull's regular telecomms provider. In the 70's I worked as a Post Office Telephonist, and I remember on Directories the Hull one was always different.

    I don't know if Hull has Cable even, it was long before the Internet when I knew about it.
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    Re: Angry Hull customers rant about KCOM.

    Post by Angie baby on Sat 03 Nov 2018, 12:12 pm

    There is no "cable" as such in Britain except in the cities, as there is in America, and this then makes the telecoms servers compete against each-other. Well, at least they should.

    This Hull monopoly certainly confuses me.
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    Re: Angry Hull customers rant about KCOM.

    Post by papa_umau on Sun 04 Nov 2018, 11:11 am

    Yes, me too Angie.

    Also, if the Hull telecoms company have nothing to do with the BT monopoly elsewhere why are they allowed to paint the Royal Mailboxes white ?


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    Re: Angry Hull customers rant about KCOM.

    Post by Hell's Granny on Mon 05 Nov 2018, 11:44 am

    Not the mailboxes; just the phoneboxes.
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    Re: Angry Hull customers rant about KCOM.

    Post by papa_umau on Mon 05 Nov 2018, 11:49 am

    Oh, now I understand HG. Thanks for the clarification.


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