WH Smith has been voted the worst retailer on the UK High Street in a survey of more than 10,000 consumers.
Customers complained the shops were out-of-date, products were expensive and staff were rude in the survey by consumer group Which?
Cosmetics chain Lush, discounter Savers and toy chain Smyths Toys came top in the survey, which asked shoppers for their thoughts on about 100 retailers.
WH Smith said just 184 shoppers had commented on its stores in the survey.
Read more on this topic from The BBC News HERE
I am not one bit surprised that WH Smith has had this very unfavourable report laid at it's door, as after the scandal of them overcharging for hospital goods we have been drawn to what is going on in the rest of the shops.
Any big chain should know that if it does not look after it's customers it will very quickly get found out and punished for bad customer service.
Customers complained the shops were out-of-date, products were expensive and staff were rude in the survey by consumer group Which?
Cosmetics chain Lush, discounter Savers and toy chain Smyths Toys came top in the survey, which asked shoppers for their thoughts on about 100 retailers.
WH Smith said just 184 shoppers had commented on its stores in the survey.
Read more on this topic from The BBC News HERE
I am not one bit surprised that WH Smith has had this very unfavourable report laid at it's door, as after the scandal of them overcharging for hospital goods we have been drawn to what is going on in the rest of the shops.
Any big chain should know that if it does not look after it's customers it will very quickly get found out and punished for bad customer service.