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    British Gas owner Centrica loses another 110,000 accounts.

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    papa_umau
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    British Gas owner Centrica loses another 110,000 accounts.

    Post by papa_umau on Mon 14 May 2018, 12:03 pm

    That is roughly equivalent to 70,000 customers as many households buy their dual-fuels from British Gas, so will have two accounts.

    Last year, the company lost 1.3 million energy accounts.

    Centrica said there had been "high levels of competitive intensity", but said the rate at which it has been losing customers had been slowing.

    The company has almost 13 million energy supply accounts in the UK.

    Read more on this from the BBC HERE




    Reading this, it seems that the boss of Centrica does not care that British Gas is losing so many customers, as if he did, one might think that he would do something about the situation.

    When any company, no matter how "big" think that they should not pay attention to the great losses of income like this, it seems to suggest that the opinions of his customers do not matter.

    The more enlightened of the service industries DO realise that such great losses DO matter.

    What say you ?


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    zathrus
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    Re: British Gas owner Centrica loses another 110,000 accounts.

    Post by zathrus on Fri 18 May 2018, 11:30 am

    What annoys me about this is that they do not seem to worry that they are losing so many customers.

    Are they so big that this dos not matter to them ?
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    papa_umau
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    Re: British Gas owner Centrica loses another 110,000 accounts.

    Post by papa_umau on Sun 20 May 2018, 12:11 pm

    They might try to sound as if they do not worry about these customer-losses, but I am certain that they do.

    The old saying; "the bigger they are the harder they fall" seems to fit very well here.


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    Angie baby
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    Re: British Gas owner Centrica loses another 110,000 accounts.

    Post by Angie baby on Mon 21 May 2018, 11:26 am

    A good sign for something like this is when the CEO resigns.

    I won't hold my breath waiting for that as far as British Gas and Centrica is concerned.
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    papa_umau
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    Re: British Gas owner Centrica loses another 110,000 accounts.

    Post by papa_umau on Tue 22 May 2018, 11:22 am

    Here is a report from the Telegraph that says just that Angie.

    Read about the resignation of British Gas boss Chris Weston HERE

    I wonder who is going to go next ?


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