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    How to complain.

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    papa_umau
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    How to complain.

    Post by papa_umau on Tue 10 Apr 2018, 11:14 am

    How to make a successful complaint, from the BBC Skillwise.

    The Basics:

    You can normally make a complaint in person, by phone, email, or in writing.
    You should:
    •  explain calmly what the complaint is about and say what you would like to be done to sort it out.
    •  include details of the steps you have taken to try to solve the problem with the dates and times of any contact with the company. Include reference, account, or order numbers
    •  send copies of receipts, contracts, invoices or bank statements and give the company a deadline to respond to your complaint
    •  claim compensation for your distress and inconvenience – for example, the time it has taken you to sort out the problem or any expenses you have incurred, like phone calls.

    Find out more about this important subject from The BBC Skillwise HERE




    If your complaint is not responded to you can also go to the Ombudsman for a ruling.


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    Papa......


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    zathrus
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    Re: How to complain.

    Post by zathrus on Thu 12 Apr 2018, 12:25 pm

    This is always good to know; thanks Paps
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    papa_umau
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    Re: How to complain.

    Post by papa_umau on Fri 13 Apr 2018, 12:12 pm

    My pleasure Zathrus.


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    Angie baby
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    Re: How to complain.

    Post by Angie baby on Sun 15 Apr 2018, 12:06 pm

    I am going to put that link into my favourites as I think I may need it in the future.
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    papa_umau
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    Re: How to complain.

    Post by papa_umau on Mon 16 Apr 2018, 11:18 am

    We all need to complain about something, and that is why we should know how to do it properly.

    I hope the link is helpful if you need to do this in the near future.


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