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    Hertz DOUBLE the car-hire cost when including a sat-nav.

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    papa_umau
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    Hertz DOUBLE the car-hire cost when including a sat-nav.

    Post by papa_umau on Tue 07 Mar 2017, 12:19 pm

    Lost for words when unwanted satnav doubled our Hertz car hire bill

    The item was marked on the form we signed as ‘Neverlost’ but I made the mistake of trusting the agent.

    By Miles Brignall of The Guardian:

    Last October we pre-booked a hire car using the Hertz website so as to book direct. We paid €100 (£86) in advance.

    During the car pickup at Munich airport the guy simply asked if we wanted an extra driver or additional insurance. I answered “No” to all his questions.

    He then printed out the rental record and I signed the agreement. He handed us the keys and, at the same time, said the car had a satnav. This surprised us as we had deliberately not booked one, or asked for it. We assumed it was a free upgrade.

    The rental passed uneventfully until Hertz sent us the final bill, when it emerged we had been charged another €100 for the satnav – which had, in effect, doubled the rental cost.

    Get the rest of this story from Guardian Money HERE




    I have reported about the sharp billing practices of Hertz Carhire before, but this one takes the biscuit.

    Another good reason to avoid Hertz when hiring a car abroad !


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    zathrus
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    Re: Hertz DOUBLE the car-hire cost when including a sat-nav.

    Post by zathrus on Thu 09 Mar 2017, 11:36 am

    I would never dream of using Hertz anyway, but your report just confirms my decision.

    Being a small business-man myself, I prefer to avoid the big chains and almost always go for the small independents for services such as this.
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    papa_umau
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    Re: Hertz DOUBLE the car-hire cost when including a sat-nav.

    Post by papa_umau on Fri 10 Mar 2017, 11:41 am

    Yes, I too have been a proponent of supporting the small companies for a very long time.

    One tip I learned about when hiring a car on holiday or at home, is to take a member of the staff around the car before I leave, so that any damage to the car is recorded BEFORE the car is taken away. That way they cannot blame you for damage that was done by a previous customer.


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    Angie baby
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    Re: Hertz DOUBLE the car-hire cost when including a sat-nav.

    Post by Angie baby on Sat 11 Mar 2017, 12:22 pm

    When my partner hires any cars he avoids Hertz like the plague.

    Although I have passed my test I do not have the driving experience to be confident enough to drive a hired car anyway.

    My partner lets me drive his old pickup now and again, but I don't think he is happy doing it.
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    Hell's Granny
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    Re: Hertz DOUBLE the car-hire cost when including a sat-nav.

    Post by Hell's Granny on Sat 11 Mar 2017, 1:14 pm

    I've only ever used Avis for car hire, and never had a problem with them. Academic now as I no longer drive!
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    papa_umau
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    Re: Hertz DOUBLE the car-hire cost when including a sat-nav.

    Post by papa_umau on Sun 12 Mar 2017, 12:17 pm

    On holiday, I even avoid Avis when I hire a car so that the small companies get my trade.

    Mind you, you still need to be wary of the tricks they all use to get extra money out of you.


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