RIAS....a good deal ruined by a bad website ?
Fri Aug 14, 2009 12:12 pm by papa_umau
I spotted a new TV advert last night about a car insurance company that especially caters for the older and safer driver and I thought that as I am one of them I might have a look and even get a quote.
Boy but I wished I hadn't !
The RIAS quotation website has to be the least user-friendly website that I have EVER seen as after filling in pages full of unnecessary information - some of which which I had to rake for - I came across a page that stopped me in my tracks.
Most of you will know that I had a wee shunt in my new car a few months back and trying to be honest I told the RIAS website that I had. This instantly put me in a bad light as far as any insurance quotation is concerned as nowhere on that form was I able to say that the bump had not been my fault and that the third person's insurance company had paid all of the costs. Because I had made a fault-free claim my no-caims bonus of nine years was not effected and yet I couldn't tell them that.
At this point I dumped the website and decided that they were not worth the bother !
Surprisingly, just a few seconds after I had navigated away from that site my phone rang and a nice chap with an Irish accent asked me if he could help with my online query.
I reported all that I have said in writing here and sent the guy away with a flea in his ear. ( He DID admit that the website was under reconstruction due to many others finding it difficult to negotiate ).
One to avoid I think !
HERE is the website if any of you want to go and have a look for yourselves.
» The ten best and worst brands......
» Illegal use of students is growing !
» Power crazy Scottish and Southern Energy group ?
» What about that "hand of Gaul" then ?
» The Scottish and Southern energy/Hydro Board saga
» Is the "grey vote" organised enough ?
» The cost of the Commonwealth games in Glasgow.....
» The BNP on Question Time.