* The place to visit to discuss all manner of consumer subjects in Britain *

Please view and comment on my latest personal Hydro Board "RIP-OFF" HERE

Latest topics

RIAS....a good deal ruined by a bad website ?

Fri Aug 14, 2009 12:12 pm by papa_umau

I spotted a new TV advert last night about a car insurance company that especially caters for the older and safer driver and I thought that as I am one of them I might have a look and even get a quote.

Boy but I wished I hadn't !

The RIAS quotation website has to be the least user-friendly website that I have EVER seen as after filling in pages full of unnecessary information - some of which which I had to rake for - I came across a page that stopped me in my tracks.

Most of you will know that I had a wee shunt in my new car a few months back and trying to be honest I told the RIAS website that I had. This instantly put me in a bad light as far as any insurance quotation is concerned as nowhere on that form was I able to say that the bump had not been my fault and that the third person's insurance company had paid all of the costs. Because I had made a fault-free claim my no-caims bonus of nine years was not effected and yet I couldn't tell them that.

At this point I dumped the website and decided that they were not worth the bother !

Surprisingly, just a few seconds after I had navigated away from that site my phone rang and a nice chap with an Irish accent asked me if he could help with my online query.

I reported all that I have said in writing here and sent the guy away with a flea in his ear. ( He DID admit that the website was under reconstruction due to many others finding it difficult to negotiate ).

One to avoid I think !

HERE is the website if any of you want to go and have a look for yourselves.

Statistics

Our users have posted a total of 5371 messages in 701 subjects

We have 26 registered users

The newest registered user is Hell's Granny

Who is Online ?

In total there are 2 users online :: 0 Registered, 0 Hidden and 2 Guests

None


[ View the whole list ]


Most users ever online was 12 on Sat Jul 25, 2009 3:57 pm

Current date/time is Tue Nov 24, 2009 7:14 pm